Mable & The Wood



Mable is here to enable people looking for care and support, and those looking to provide it to connect on their terms. All through an easy to use and safe online platform. Like most good ideas, the concept behind Mable is simple. We provide people with the ability to choose and self-schedule specific care and support workers in their community. Mable Elmore's mother, Maria, moved to Canada in 1965 from the island of Cebu in the Philippines.

Social and domestic

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Social and domestic

Ideal for people new to the industry, this might include companionship, help around the house, support getting out and about and lots of other things! You don’t need specific qualifications.

Personal Care

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Personal Care

Includes assistance with personal hygiene, manual handling and mobility and assistance with medication.

Mable & The Wood

To find out more about offering Personal care to our community click here

Nursing Services

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Nursing Services

To find out more about offering Nursing to our community click here

Speech Therapy

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Speech Therapy

To find out more about offering Speech Therapy to our community click here

Psychology

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Psychology

To find out more about offering your services as a registered psychologist to our community
click here

Physiotherapy

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Physiotherapy

To find out more about offering Physiotherapy to our community click here

Occupational Therapy

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Occupational Therapy

To find out more about offering Occupational Therapy to our community click here

Be your own boss

As an independent support worker, you’re running your own business. Choose the clients you work with, the services you want to provide and the hours you work

Insurance coverage

We’ve got you covered. All support workers are protected by a suite of insurances (public liability, personal accident, and professional indemnity)

Earn more per hour

Traditional providers can often charge up to 40-50% of the hourly service fee. On Mable, independent workers receive the hourly agreed rate, less 10%

How it works

We’ve designed Mable to be an easy-to-use online platform. Just a simple 3-step process, and you’re in control all the way.

Complete your profile

Create a profile that will help clients get to know you better. You’ll include your skills and experience, rates, availability and interests. You’ll need to provide references and we’ll need to do some checks.

Get approved & start working

Once you’re approved, people looking for support will contact you directly or you can search for jobs in your area. Together, you can agree the rates, hours and services that work for you both.

Build your business online

Keep track of your clients, timesheets and payments all through the Mable platform, available online and through the mobile app.

You agree the rates directly with the clients you choose.

One your rate is agreed, your client pays the agreed rate plus 5%. You receive the agreed rate less 10%

The illustrative example based on an agreed rate of $40. Rates typically range from $30.00 – $48.00 on the platform across independent workers with different experiences, qualifications and services.

*Based on casual worker receiving minimum award rate per hour. The “Online Provider” figure is based on the stated hourly cost to consumers for weekday support published by a third party online provider as at November 2019. The “Disability Providers charging NDIS Price Limit” figure is based on the maximum hourly cost to consumers under the NDIS as at November 2019. The “Traditional Aged Care Providers” figure is based on the average of the hourly prices for “Standard Hours” for Personal Care and Household tasks charged in NSW by three large providers (prices published on the My Aged Care website as at July 2019)

Not all services require formal qualifications – just a good heart and empathy for others. Feel free to go ahead and get started, we’re here to help you along the way!

Minimum on boarding requirements:

  • Australian Business Number (ABN)
  • Police check through our verification partner (through your Mable account link)
  • Working with Children Check (if working with children)
  • Mandatory COVID-19 training
  • Two references
  • A great photo
Get Started

Client records all in one place

All your client agreements, timesheets, invoices, messages and records all in one place

Invoicing & collection support

We work on your behalf to ensure receiving payment is as seamless as possible. This includes automated invoicing and collection support.

Helping you along the way

Access to our online Learning Hub with over 100+ courses and ongoing phone and online support with our Australia-based Mable team.

Join our network
of local support workers

Engage with Mable's aged & disability community and build a network of local clients in your area. The choice is yours.

Common questions about becoming an independent support worker

How do I obtain an ABN?

You can obtain an ABN by applying for it through the ATO via the Australian Business Register website. There is no fee for applying but if you use a tax agent to complete an application for you they may charge for their services.

How do I get a Police Check?

As part of our safeguards for our Mable community, our policy requires all independent support workers to apply and pay for a new Police Check through our partner Checked Australia, even if you have an existing check.

This is because Checked Australia ensures all police checks are verified, validated and a true representation of police history.

You can obtain a police check at a discounted price via your onboarding process. Once it is completed you will receive a copy and can use it for other purposes.

What qualifications do I need?

If you are only offering social support and domestic assistance, you do not need any formal qualifications, but you will need:

  • Complete profile
  • Valid police check
  • Two professional or personal references

If you would like to offer personal care you will need to have the following:

  • Complete profile
  • Valid police check
  • Two professional references

Personal care qualification from at least one of the following:

  • Certificate 3 or 4 in Individual Support
  • Certificate 3 or 4 in Aged Care
  • Certificate 3 or 4 in Disabilities
  • Certificate 3 or 4 in Home and Community Care
  • Assistant in Nursing (AIN) Certificate
    Working towards nursing degree (needs to have already completed first year)
  • Degree in nursing
  • Degree in Allied Health
  • Other relevant qualification
  • 2 or more years of experience

If you would like to offer nursing services you will need to have the following:

  • Be a registered nurse
  • Have more than 1 year of relevant nursing experience
  • Have been registered as a nurse with AHPRA (Australian Health Practitioners Regulation Agency)
  • Your AHPRA registration has been active for at least 12 months
  • Nurses should not provide any services within these categories that their AHPRA registration does not allow them to provide.

If you need any assistance completing your profile, please don’t hesitate to contact our registration team on 1300 73 65 73

Who can I use as a reference?

All care workers are required to submit two references as part of the application process.

If you are offering personal care or nursing services, you will need two professional references. Professional references include supervisors, senior colleagues, trainers, and clients.

If you are only offering social support and domestic assistance, you will need two personal references. Personal references include colleagues at the same level or other qualified people who know you.

Family members or partners / spouses cannot be accepted as references under any circumstances.

If you are unsure who you can use as a reference, please call us on 1300 73 65 73.

Am I covered by insurance?

You will automatically be covered by insurance that Mable arranges on your behalf for all care you provide to clients that is confirmed as delivered and paid for via the Mable platform when:

  • you sign up to Mable as an independent worker
  • your profile is approved via our registration process
  • you complete an online insurance declaration.

The insurance policy is provided by Zurich Australian Insurance and covers professional indemnity, public liability and personal accident insurance (including journey insurance) for all Support Workers. More information on the insurance policies provided by Zurich Australia.

This provides you and your clients with important peace of mind.

It is important that you make sure all hours of services provided to your clients are accurately recorded and confirmed as delivered and paid for via the Mable platform as you will not be covered by insurance if services are not recorded as delivered and paid for through Mable.

When will I receive payment from a client?

This depends on how quickly you complete your time sheet, and the method of payment that the client is using. Support workers are only paid once the client has paid in full for the session.

Mable

If the client is paying by credit card, then payment to the support worker is usually made within 5 days of the time sheet being approved by the client. If the client is paying by direct debit, it can take up to 10 days for payment to be collected from the client and paid to the care worker once the time sheet is approved. This is due to additional processing time by the bank.

Some organisations pay by invoice which is generated by the Mable platform on your behalf. All invoices are issued with 7-day payment terms, however some organisations can take up to 30 days to pay. You may want to consider this before accepting clients that pay by invoice.

To see which payments have been collected from the client and paid to you, see your timesheet.

How much do I get paid?

As an independent worker, you can set your own hourly rates and agree to these with each client. The hourly rate you can charge may be determined by several factors, such as:

  • Your experience and qualifications
  • The quality of care you provide as reflected in your profile feedback
  • The type of services you offer
  • The level of demand in the areas you work for your services and skills
  • The time of day, as demand may vary
  • The length of visit and travel time involved

Mable collects payment from clients on behalf of support workers for care delivered each week. We then deduct the 10% care worker service fee, and pay the money weekly to each care worker’s nominated bank account.

Mable announced the Learning Hub and I was blown away by the range of courses available and best of all, available free of charge for Mable support workers. I never expected the level of support Mable gives for its support workers, from the Learning Hub, equipment, to even the zoom meetings to check in.
Independent Support Worker
“We are in complete control now, where we weren’t before,” Graham says. “Plus, we’re getting at least twice as much service than we were with the other company. The administrative costs are a fraction of what they were.”
Aged Care Support Client
“I certainly am enjoying life with having found Mable,” Doug says. “I find it really easy to use. With Mable, you get the opportunity to choose who comes into your life and what you do and how you do it, which has made a big difference to my quality of life.”
Aged Care Support Client

Mable The Wood

The
'Mable has made life easier! I set my own rates, with simple admin fees and have built a strong relationship with my clients.
Independent Support Worker
'I’m in my final year of paramedic science at uni. Biggest thing with Mable is that it provides flexibility on both ends, for the client and the support worker. You’re able to tailor your hours and whatever you need, how much you can do!'
Indepedent Support Worker
'As a support worker working from the Mable platform, I find it very easy to connect with clients. I have eleven current long-term clients who all find the platform efficient – Mable gives everyone choice. As a case manager for long-term clients, Mable has given me the choice to select support workers that would best suit my client’s needs and it enables me to contact and meet with workers before agreeing to their contract. The Mable platform is very easy to use.'
Independent Support Worker
'Mable is the new way of doing things. It allows me to simply manage my funding and offers me the flexibility I need to live my life.'
Disability Support Client
'The best benefit of using Mable was having a really personalised, flexible service that delivered above and beyond our expectations. It’s become a new life for my father. His life is improving, and it’s marvellous.'
Aged Care Support Client
“I liked how vigorously Mable vets support workers on its platform. They’ve got to get police checks, working with children checks if they’re working with kids, and they’ve got to pass certain bars which is really important. It protects everybody.”
Disability Support Client
“Finding Mable was a revelation. With Mable I get to choose the experience, and the pay level!”
Disability Support Client
Every week they meet up and Nydia assists Kathy with photography, book events and her coaching business. “We’re really well matched in our professional goals and it feels like she’s backing me,”
Disability Support Client
'It's because we've had this amazing opportunity to find the right support. It's made a huge difference for me personally and for Max as well. It's nice for him to have someone else to rely on and feel safe with. And for me, Mable has been a game changer. I feel like I'm in control again. I've never even had the mental capacity to even consider moving but now, I can see a really bright future for the two of us.'
Disability Support Client
The Mable platform is intuitive and easy to navigate, the support workers are easy to find and the platform has a decent search function. I use the Mable platform to book support and it keeps a history of my support and helps me to plan my schedules and timetables. I can use the platform for time management and record keeping for all my support workers. Because it’s online I can access it anywhere and use it on my mobile while on the go.
Disability Support Client
“We are in complete control now, where we weren’t before,” Graham says. “Plus, we’re getting at least twice as much service than we were with the other company. The administrative costs are a fraction of what they were.”
Aged Care Support Client
“I certainly am enjoying life with having found Mable,” Doug says. “I find it really easy to use. With Mable, you get the opportunity to choose who comes into your life and what you do and how you do it, which has made a big difference to my quality of life.”
Aged Care Support Client
'The best benefit of using Mable was having a really personalised, flexible service that delivered above and beyond our expectations. It’s become a new life for my father. His life is improving, and it’s marvellous.'
Aged Care Support Client
'Mable is the new way of doing things. It allows me to simply manage my funding and offers me the flexibility I need to live my life.'
Disability Support Client
“I liked how vigorously Mable vets support workers on its platform. They’ve got to get police checks, working with children checks if they’re working with kids, and they’ve got to pass certain bars which is really important. It protects everybody.”
Disability Support Client
“Finding Mable was a revelation. With Mable I get to choose the experience, and the pay level!”
Disability Support Client
Every week they meet up and Nydia assists Kathy with photography, book events and her coaching business. “We’re really well matched in our professional goals and it feels like she’s backing me,”
Disability Support Client
'It's because we've had this amazing opportunity to find the right support. It's made a huge difference for me personally and for Max as well. It's nice for him to have someone else to rely on and feel safe with. And for me, Mable has been a game changer. I feel like I'm in control again. I've never even had the mental capacity to even consider moving but now, I can see a really bright future for the two of us.'
Disability Support Client
The Mable platform is intuitive and easy to navigate, the support workers are easy to find and the platform has a decent search function. I use the Mable platform to book support and it keeps a history of my support and helps me to plan my schedules and timetables. I can use the platform for time management and record keeping for all my support workers. Because it’s online I can access it anywhere and use it on my mobile while on the go.

Mable & The Wood Review

Disability Support Client
Mable announced the Learning Hub and I was blown away by the range of courses available and best of all, available free of charge for Mable support workers. I never expected the level of support Mable gives for its support workers, from the Learning Hub, equipment, to even the zoom meetings to check in.
Independent Support Worker
'Mable has made life easier! I set my own rates, with simple admin fees and have built a strong relationship with my clients.
Independent Support Worker
'I’m in my final year of paramedic science at uni. Biggest thing with Mable is that it provides flexibility on both ends, for the client and the support worker. You’re able to tailor your hours and whatever you need, how much you can do!'
Indepedent Support Worker
'As a support worker working from the Mable platform, I find it very easy to connect with clients. I have eleven current long-term clients who all find the platform efficient – Mable gives everyone choice. As a case manager for long-term clients, Mable has given me the choice to select support workers that would best suit my client’s needs and it enables me to contact and meet with workers before agreeing to their contract. The Mable platform is very easy to use.'

Mable And The Wood Walkthrough

Independent Support Worker

Mable Loans Accessibility Statement

General

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Disclaimer

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Despite our efforts to make all pages and content on Mable Loans website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

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Contact Us

Mable And The Wood Walkthrough

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